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Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at Info@sartaxbuddy.in to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

SAR Tax Buddy

Attn: Returns

RMA #

Shubh-Labh Residency, Ranjeet Nagar, Kalda Corner,

Chhatrapati Sambhajinagar, Maharashtra 431005 India

Return shipping charges will be paid or reimbursed by us.

Cancellation

This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

(i)Cancellations will only be considered if the request is made 14 days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.

(ii)SAR Tax Buddy does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that quality of the product delivered is not good.

(iii)In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 14 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 14 of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

(iv)In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

Sale items are FINAL SALE and cannot be returne

QUESTIONS

If you have any questions concerning our return policy, please contact us at: +91 7774000803
info@sartaxbuddy.in

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